H2O Pool Care (“H2O Pool Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://h2opoolcare.com (the “Site”) or contact us for pool service, estimates, or support.

If you do not agree with this Privacy Policy, please do not use the Site.

1) Information We Collect

We may collect information in the following ways:

A. Information you provide to us

• Contact details (such as name, email address, phone number)
• Service details you submit (such as service address, preferred service time, pool/spa details, photos you choose to share, and notes)
• Communication content (messages sent via forms, email, phone, or SMS)

B. Information collected automatically
When you use the Site, we may automatically collect:

• Device and browser information (IP address, browser type, device identifiers)
• Usage data (pages visited, time spent, referring/exit pages)
• Approximate location (derived from IP address)

C. Cookies and similar technologies
We may use cookies, pixels, and similar technologies to improve the Site, understand usage, and support marketing/analytics (see Section 6).

2) How We Use Your Information

We use information we collect to:

• Provide and manage pool care services, quotes, scheduling, and customer support
• Respond to inquiries and communicate about appointments or service updates
• Improve the Site’s performance, content, and user experience
• Maintain security, prevent fraud, and debug issues
• Comply with legal obligations and enforce our terms
• Send promotional messages where permitted by law (you can opt out)

3) How We Share Information

We may share your information in the following situations:

A. Service providers
We may share information with vendors who help us operate, such as:

• Website hosting and maintenance
• Analytics providers (e.g., traffic measurement)
• Communications tools (email, phone, SMS)
• Customer relationship management (CRM) or scheduling tools

These vendors are authorized to use your information only as needed to provide services to us.

B. Legal and safety reasons
We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal process
• Protect our rights, safety, or property
• Investigate or prevent suspected fraud or misuse

C. Business transfers
If we are involved in a merger, sale, acquisition, or asset transfer, your information may be transferred as part of that transaction.

We do not sell your personal information for money. If we ever engage in “sharing” for cross-context behavioral advertising as defined by some laws (e.g., California), we will provide appropriate notice and choices.

4) Your Choices

Depending on where you live, you may have choices such as:

• Opt out of marketing emails by using the unsubscribe link or contacting us
• Control cookies via your browser settings (some site features may be affected)
• Request access, correction, or deletion of certain personal information by contacting us (see Section 10)

5) Data Retention

We retain personal information only as long as reasonably necessary for business purposes (such as providing services and maintaining records) and as required by law. Retention periods may vary depending on the type of information and why it is collected.

6) Cookies & Analytics

We may use cookies and analytics tools to understand how visitors use the Site and to improve performance. These tools may collect information like pages visited, time spent, and general location.

You can limit cookies through browser settings. Some third-party analytics providers may offer additional opt-out mechanisms.

7) Text Messages and Phone Calls

If you contact us by phone or request service, we may communicate with you via phone call or SMS for scheduling, service updates, and customer support. Message and data rates may apply depending on your carrier. You may opt out of SMS at any time by replying STOP (if applicable) or contacting us.

8) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system can be guaranteed 100% secure, and we cannot guarantee absolute security.

10) Contact Us

If you have questions or requests related to this Privacy Policy, contact:

H2O Pool Care
Email: [Insert email]
Phone: [Insert phone]
Service Area/Address (if applicable): [Insert business address]

11) Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were made. Your continued use of the Site after changes means you accept the updated policy.