These Terms of Service (“Terms”) govern your access to and use of https://h2opoolcare.com (the “Site”) and any request for information, estimates, scheduling, or services provided by H2O Pool Care (“H2O Pool Care,” “we,” “us,” or “our”).

By using the Site or contacting us through it, you agree to these Terms. If you do not agree, do not use the Site.

1) Services and Information Only

The Site provides general information about our pool care services and may allow you to request a quote, schedule service, or contact us.

All information on the Site is provided for general informational purposes only and may change without notice. Any quote or availability is not final until confirmed by us.

2) Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to request services or submit information through the Site.

3) Requests, Quotes, and Scheduling

When you submit a form or contact us, you agree to provide accurate and complete information. We may need additional details to provide pricing or service recommendations.

• Quotes/estimates may be based on the information you provide and may change after an on-site assessment.
• Scheduling is subject to availability, route planning, weather, and other operational factors.
• We may decline or cancel requests at our discretion (for example, if an address is outside our service area or conditions are unsafe).

4) Customer Responsibilities (Access & Safety)

To receive service, you agree to:

• Provide safe and reasonable access to the pool/spa and equipment (gate codes, lock access, pets secured, etc.)
• Ensure the service area is reasonably clear and safe
• Maintain equipment in safe operating condition and inform us of known hazards (electrical issues, leaks, unstable decking, etc.)
• Ensure proper water level and utilities (water/electric) as needed for service

If access is not available or conditions are unsafe, we may skip service, reschedule, or charge a trip/service fee as permitted by law and/or your service agreement.

5) Service Limitations and Disclaimers

Pool and spa conditions depend on many factors (weather, usage, underlying equipment issues, water source, landscaping debris, algae contamination, etc.). While we aim for excellent results, you acknowledge:

• We do not guarantee a specific water appearance or chemical readings by a specific date unless explicitly stated in writing.
• Some outcomes may require multiple visits, additional treatments, or repairs.
• Recommendations are based on professional judgment, but results can vary.

Any maintenance, cleaning, or chemical service does not replace the need for proper equipment function. If equipment is malfunctioning, water quality may be affected.

6) Payments, Fees, and Billing (If Applicable)

If you purchase services, you agree to pay the amounts disclosed to you. Payment terms may be described in your quote, invoice, or separate service agreement.

You authorize us (or our payment processor) to charge the payment method you provide for approved charges, including recurring charges if you enroll in recurring service.

Late payments may be subject to late fees or service suspension as permitted by law.

(Optional: If you do NOT take payments through the site, remove/shorten this section and keep payment terms in your invoices/service agreement.)

7) Cancellations and Rescheduling

You may request cancellation or rescheduling by contacting us as early as possible. Same-day changes may not be available and may be subject to a fee depending on staffing and route scheduling.

We may also reschedule due to weather, safety issues, equipment access issues, or other circumstances beyond our control.

8) Communications; Calls and Text Messages

By submitting your contact information, you consent to receive communications from us related to your inquiry or services, including calls, emails, and text messages (SMS), including via automated systems where permitted by law. Message and data rates may apply.

You can opt out of marketing messages at any time. For SMS, you may reply STOP (if applicable) or contact us.

9) Intellectual Property

All content on the Site—including text, logos, graphics, photos, and design—is owned by H2O Pool Care or its licensors and is protected by applicable intellectual property laws.

You may view and use the Site for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, or exploit Site content without our prior written permission.

10) Prohibited Uses

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to the Site or its systems
• Interfere with Site operation or security
• Submit false or misleading information
• Introduce malware or malicious code

11) Third-Party Links

The Site may include links to third-party websites. We do not control and are not responsible for third-party content, policies, or practices. Access third-party sites at your own risk.

12) Disclaimer of Warranties

The Site and its content are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

13) Limitation of Liability

To the maximum extent permitted by law, H2O Pool Care will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or services.

To the extent permitted by law, our total liability for any claim will not exceed the amount you paid to us for the specific service giving rise to the claim during the [insert time period, e.g., “three (3) months”] before the event.

Some states do not allow certain limitations, so these limitations may not apply to you.

14) Indemnification

You agree to indemnify and hold harmless H2O Pool Care and its owners, employees, contractors, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your violation of these Terms, or your violation of any law or rights of a third party.

15) Governing Law; Venue

These Terms are governed by the laws of the State of [Insert state], without regard to conflict-of-law principles. Any dispute arising from these Terms or the Site will be brought in the state or federal courts located in [Insert county/state], and you consent to that jurisdiction and venue.

16) Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top reflects the latest revision. Your continued use of the Site after changes means you accept the updated Terms.